About Us
Big Yellow is the UK’s leading brand in self-storage, operating 109 stores nationwide, with many more in development. Our customers turn to us for extra space during significant moments in their lives, whether moving home, starting a business, or navigating a major life event. We take pride in delivering exceptional customer service, ensuring the process is as stress-free as possible. To make this happen, we rely on your personality and will provide you with all the training and support you need. We take pride in the culture we’ve built, and you’ll find our people to be warm, welcoming, and friendly. We empower our teams with the autonomy to make a meaningful impact and encourage them to share their ideas to continuously improve the way we work.
Our Values
Whether working in one of our stores or at Head Office, we work collaboratively to help both our customers and teams. We dont expect perfection, but if you have a genuine passion to help others, can empathise with individuals and believe in always doing the right thing, this is the career for you.
Helpfulness
Our mission is to help individuals and relieve the stress in their lives, aiming to simplify our customers situation. If you have a passion for building relationships and take pleasure in exceeding expectations to assist others, we encourage you to apply for a role with us.
Empathy
We consistently listen and place ourselves in the customer's shoes, striving to understand how we can help lessen the burden. If you are able to view a situation from a different perspective and can empathise with individuals, we are keen to hear from you.
Flexibility
We are able to adapt and tailor our approach to meet our customer’s needs. Our teams offer a range of solutions to help with those requirements. If you are quick-thinking and embrace change positively, we would love to hear from you.
Innovativeness
Our ambition is to innovate and drive our business forward, challenging the status quo at every opportunity. We look for individuals who are inherently open-minded, curious and look for improvements in the way they work. If this resonates with you, please get in touch.
Integrity
We approach everything we do committed to doing the right thing, this not only applies to our customers, but to all our employees, local communities and the environment. If you are someone who takes accountability for their actions, is open and honest in your communication and leads by example, don’t hesitate to contact us.